Admission/Wagon Ride Policies & Cancellation Policies:
Wagon Ride/Admission Policies: You can reserve a time slot online. Walk ups are welcome, but reserving online during peak season is the only way to guarantee your desired date/time frame for a wagon tour. You should plan to arrive to the farm 15-20 minutes ahead of this time to give you plenty of time to check in, use restroom, order drinks/lavender treats from the kitchen, At the reserved time, we will begin the video about our farm. We will then guide everyone out to the wagon to load the wagon. Wagon tours will depart every 30 min during peak season for scheduled tours. For example, if you book an 11 am time slot online, you should plan to arrive at 10:45, get checked in, use restrooms, order from our menu if desired. At 11 am, all participants should be in the tour room ready to watch the video, and then we will guide you out to load the wagon.
**PLEASE KNOW THAT WHEN YOU BOOK A TOUR DURING NON-PEAK SEASON, YOU UNDERSTAND THAT THE LAVENDER IS IN NON-PEAK SEASON, IT MAY NOT BE BLOOMING YET OR AFTER MID JULY, CHANCES ARE, THE LAVENDER IS BEING HARVESTED OR HARVESTED. IF YOUR MAIN OBJECTIVE IS TO SEE LAVENDER IN BLOOM, WE DON'T WANT YOU TO BE DISAPPOINTED, AS THIS IS THE NATURAL CYCLE OF FLOWER BLOOM TIME. WE FEEL OUR FARM HAS MANY THINGS TO OFFER, FROM OUR SHOPPING EXPERIENCES WITH ALL HANDCRAFTED LAVENDER PRODUCTS TO OUR 40 ACRE FARM THAT IS STILL BEAUTIFUL REGARDLESS, WE HAVE MANY LANDSCAPED AREAS THAT ARE SERENE AND PEACEFUL TO ENJOY. OUR 8 ACRE WILDFLOWER FIELD IS IN BLOOM THROUGHOUT OUR OPEN SEASON.***
When making your reservation on our online reservation website, Sight Seer, please note that if you click on a date or time and nothing shows up, this means that tour is full, and your selected date/time is not available for the number in your group. Please select a different date/time.
Please Note: Once you register you will receive a confirmation email from NEW LIFE LAVENDER, that will serve as your ticket. If you do not receive a confirmation email, please check your junk email as it can often times go into this email folder. If you do not receive an email from New Life Lavender, please reach out to us to confirm your reservation went through at info@newlifelavender.com.
*Please note that our bloom time varies between mid-June through July. This is also our busiest time of the year and we honor those who have made a reservation online first. If our farm rides are full, you will be placed on a Stand-By List for any cancellations if you walk up or placed on the next available tour, often 30 min later, (but not guaranteed), depending on time of year.
Ticket Policies/Weather Related Policies for Events and Admission/Wagon Rides
By purchasing tour tickets, you agree to our ticket policies stated below.
Ticket policies: *All tour ticket purchases are final.*
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Weather-Related Issues: We will do scheduled tours in light rain/drizzle, unless there was an earlier heavy rain which causes the trail to become too muddy. In the event of severe inclement weather; we will work with you to reschedule your tour. We do not offer any refunds on tour tickets.
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If you are a no show, we do not offer refunds under any circumstances. Once purchased, your tour tickets are only good for the date/time and number of reservations you choose.
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If you need to add a reservation, you will need to fill out another reservation form online.
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If you change your mind for any reason on purchased tickets, we do not offer refunds for purchased tickets.
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If you need to reschedule your tour reservation, reach out to us at least 48 hours in advance to reschedule/change a tour reservation so that we can find a time that works for you.
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If the notice is given after 48 hours, ABSOLUTELY NO REFUNDS.
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If you have scheduled a tour for a small group of people, and person(s) cannot make it the day of, we do not offer in store credit or refunds after 48 hours notice.
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Please note: If you are a NO SHOW for your tour time, we do NOT reschedule to a different date and time and we do NOT offer refunds.
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If you book reservations several times online, and do not give us 48 hours notice that you only need part of your reservations, we do not offer refunds.
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If for any reason, you book twice by accident, and we refund a transaction for any reason, only the amount minus transaction fees will be refunded, not the full amount.
PLAN AHEAD OF TIME TO FIND US! This is your responsibility to come ahead of time and plan your route. We are 1/4 mi off Hwy 12, Exit 219, (South Blvd Exit, Cty W Exit). Make sure to go WEST off the exit!
We look forward to meeting you!